PRIVACY POLICY
Last updated: 3 November 2026
OS Formula Wheels (ABN 95 692 969 001) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or purchase our products.
INFORMATION WE COLLECT
We may collect personal information including:
Your name, email address and telephone number.
Billing and delivery addresses.
Order details and purchase history.
Vehicle information and wheel fitment specifications.
Enquiries, correspondence and customer service communications.
Website usage information, including cookies and analytics data.
Payment information is processed through the payment service providers used by our online store. We do not intentionally store complete credit card details on our own systems.
HOW WE USE YOUR INFORMATION
We collect and use personal information to:
Process purchases and arrange delivery.
Confirm vehicle specifications and custom machining requirements.
Communicate about orders and customer enquiries.
Provide warranty assistance and after-sales support.
Improve our products, services and website.
Send marketing communications where permitted by law.
Comply with legal, accounting and regulatory obligations.
SHARING YOUR INFORMATION
We may disclose relevant information to trusted service providers where reasonably necessary to operate our business.
These may include payment processors, freight companies, website hosting services, analytics providers and other business service providers.
Our website operates through Squarespace, which may process personal information in connection with website hosting, online orders and related services.
Some third-party providers may process or store information outside Australia.
We do not sell customer contact details to third parties for their independent marketing.
COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar technologies to provide website functionality, understand visitor activity and improve the browsing experience.
Where enabled, analytics and advertising services may collect information about how visitors interact with our website.
You can manage cookies through your browser settings and any consent controls available on our website.
MARKETING COMMUNICATIONS
Where permitted by law, we may send information about new products, promotions, special offers and business updates.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions or contacting us directly.
STORAGE & SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information is retained only for as long as reasonably necessary for legitimate business purposes or to meet applicable legal obligations.
ACCESS, CORRECTION & COMPLAINTS
You may contact us to request access to, or correction of, personal information we hold about you, subject to applicable law.
If you have a concern about how your personal information has been handled, please contact us. We will review your enquiry and respond within a reasonable timeframe.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our business operations, website services or legal obligations.
The latest version will be available on our website.
CONTACT US
OS Formula Wheels
ABN: 95 692 969 001
Gold Coast, Queensland, Australia
Email: sales@osformulawheels.com.au
Phone: 0418 424 601
Website: www.osformulawheels.com.au