RETURNS, REFUNDS & WARRANTY
At OS Formula Wheels, we stand behind the quality of our wheels and believe in good old-fashioned customer service.
Because many of our wheels are custom-machined specifically for individual vehicles, please review our returns policy before placing your order.
CUSTOM-MACHINED WHEELS
Most OS Formula Wheels products are supplied as blank fitments and machined to suit your vehicle's specific requirements, including PCD, offset, backspacing and centre bore.
Once custom machining has commenced, we generally cannot accept cancellations or change-of-mind returns.
This includes situations where a customer changes their mind about the size, finish, style or agreed fitment specifications after machining has commenced.
These restrictions apply only to change-of-mind requests and do not affect your rights under Australian Consumer Law.
STANDARD PRODUCTS & CHANGE-OF-MIND RETURNS
Returns of unused, unmodified products may be considered at our discretion.
To request a change-of-mind return, please contact us before returning any products.
Where a discretionary return is approved, the product must be in its original, unused condition, with all supplied accessories and packaging.
Return freight costs are generally the customer's responsibility for discretionary change-of-mind returns.
VEHICLE FITMENT & CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate vehicle information and notifying us of any modifications that may affect wheel fitment.
This includes changes to brakes, suspension, hubs, differentials, bodywork and other relevant components.
We recommend confirming all fitment specifications before machining begins.
Where wheels have been manufactured correctly to customer-approved specifications, a change-of-mind return will generally not be accepted solely because different specifications are subsequently requested.
If we have supplied wheels that do not match the agreed specifications, please contact us so we can investigate and provide an appropriate remedy.
Your statutory consumer rights remain unaffected.
FAULTY OR INCORRECT PRODUCTS
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Where a product does not meet a consumer guarantee, we will provide the remedy required by applicable law.
WARRANTY
Any applicable manufacturer's warranty is provided in addition to your rights under Australian Consumer Law.
Damage resulting from misuse, accidents, incorrect installation, improper maintenance or unauthorised modifications may fall outside the scope of a manufacturer's warranty.
This does not exclude any statutory rights that apply.
HOW TO MAKE A CLAIM
If you experience an issue with your wheels, please contact us with:
Your name and order number.
A description of the issue.
Clear photographs where available.
Relevant vehicle and fitment details.
We may request additional information to assess the issue and arrange an appropriate resolution.
Please contact us before arranging a return so we can provide suitable instructions.